Store Policies Shipping Returns Refunds
Return & Refund /Shipping Policy
Thanks for shopping at ARZADESIGN Handbags. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If the returned item is used, damaged or missing any parts, or gets damaged during return shipping because it wasn't packaged correctly, we will provide partial refund to account for the loss in item value.
*refund excludes shipping fees and cc processing fees
Once an item is shipped ,we will follow up with a UPS tracking number.
if you did not get email please contact us.
If an item was delivered but can not be found,please contact UPS for inquiries
We will not be responsible if the item was mistakenly delivered or stolen. Please watch for your packages .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If item is found to have defective hardware, It will be repair by us within 30 days of purchase. Slight variation in color , texture and shape are normal with handmade leather product and are in no way considered to be defect.
See warranty information below for more details.
All ArzaDesign bags have a warranty against hardware malfunctions or defects for three months from purchase date.
We are not responsible for damages due to normal wear and tear, or damages caused to leather after purchase such as tears, dirt, color variation, scratches, etc.
Regular wear and tear is not considered a defect.
Variations in leather color and grain are normal and also an inherent part of the unique beauty of each bag.
Due to our natural tanning process, many of our leathers, especially the brighter colors, may transfer in humid or wet conditions. Please keep your ArzaDesign handbags safe and dry. We recommend using top quality neutral cream cleansers and leather conditioners to care for your ArzaDesign bags and to ensure that you have a long and beautiful life together.
*If you have questions or concerns regarding your bag or need a repair, please contact us on via the contact form on our website.