Store Policies Exchanges/ Shipping

Thanks for shopping at ARZADESIGN Handbags. If you are not entirely satisfied with your purchase, we're here to help.

Return & Exchange Policy

Exchanges for items of equal or greater value are available within 30 days of purchase.
Holiday purchases (Nov 10–Dec 24) may be returned within 3 months with a receipt and will receive store credit valid for 1 year.
All items must be unused, in their original condition, and include original packaging/tags, if applicable.
If you are returning or exchanging a bag and shipping it back to ArzaDesign, you are responsible for the item until it is received by us. We recommend using a trackable, insured shipping service.

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ArzaDesign is not responsible for items that are lost, stolen, or damaged during return shipping. If we do not receive the returned item, we will be unable to process an exchange, repair, or refund.

Custom Order Policy

Custom orders are final sale and are not eligible for returns.
If a customer is unsatisfied with a custom order, they may receive a store credit of 50% of the amount paid, which can be applied toward a future purchase, provided the item is unused and in its original condition.

Condition Requirements

If a returned item is used, damaged, missing parts, or is damaged during return shipping due to improper packaging, we will not be able to offer an exchange or credit.

Fees

Shipping & Delivery Policy – Lost or Stolen Packages

Once your order ships, we will provide a UPS tracking number by email. If you do not receive it, please contact us.
If tracking shows the package as Delivered but you cannot locate it, please contact UPS directly to open an inquiry.
Once a package is marked Delivered by the carrier, we are not responsible for lost, misplaced, or stolen packages and cannot offer refunds or exchanges.
Please keep an eye out for deliveries, especially during the busy holiday season.

Return & Exchange Shipping back to Arzadesign Policy

If you are returning or exchanging a bag and shipping it back to ArzaDesign, you are responsible for the item until it is received by us. We recommend using a trackable, insured shipping service.

ArzaDesign is not responsible for items that are lost, stolen, or damaged during return shipping. If we do not receive the returned item, we will be unable to process an exchange, repair, or refund.

Shipping Costs

Repairs & Defects

If an item is found to have defective hardware, we will repair it within 30 days of purchase.
Please note that slight variations in color, texture, and shape are normal in handmade leather products and are not considered defects.
For additional details, please refer to the warranty information below.

Warranty
- All ArzaDesign bags include a 3-month warranty from the purchase date covering hardware malfunctions or manufacturer defects.
- We are not responsible for damages caused by normal wear and tear or for damage to leather after purchase, including scratches, scuffs, tears, stains, dirt, color fading, or variations.
- Regular wear and tear is not considered a defect.
- Natural variations in leather color, texture, and grain are expected and are part of the unique beauty of each handmade bag.
Care Notice
- Due to our natural tanning process, some leathers—especially brighter colors—may transfer color in humid or wet conditions. Please keep your ArzaDesign bag clean, dry, and protected.
- We recommend using a high-quality neutral leather cream or conditioner to care for your bag and extend its life.
If you have any questions, concerns, or need a repair, please contact us through the contact form on our website.

Thank you,

Arza + Team